1st Line Support
1st Line Support Swansea £18,000 - £23,000 The Client We have an excellent opportunity to join the IT set up of well-established local business within the Insurance sector who also have an office in London. The IT team is all based internally and there are some excellent senior heads for the a 1st Line Support candidate to learn from. Why it's a great opportunity - The business recently moved to a new premise just outside the city centre that provides an outstanding working environment and free onsite parking - Due to changes at Senior Management level there is a lot of emphasis being put into personal development and training to encourage employees to progress their career - If you have a background in 1st Line/Desktop Support and would like an opportunity to progress in a role with some excellent responsibilities then this could be the ideal role What's needed for me to be considered? - Technical experience in the implementation, management, configuration and maintenance of desktop/laptop builds - Good communication skills - Good analytical skills in the diagnosis of issues with user environment PC, Laptop, Thin client, telephony - Experience in a structured environment with a good understanding of Change and Release procedures - Logical Data and Analytical skills - Customer Service focus with a real attention to detail - Keen to understand the business applications in use within the business such as ICE Policy, ICE claims, as well as core current Microsoft desktop applications and operating systems would be useful. - MCSA would be desirable - Good working knowledge of SCOM and MS System Centre What next? Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career.